Returns Policy

At hushly we want you to sleep better and that starts with a stress free experience. If something is not right, we are here to help.

30 day returns

You have 30 days from the day your order arrives to request a return. Items need to be unused, unopened and in their original packaging with proof of purchase.

To start a return, email us at hushlytape@gmail.com and we will guide you through it. Please contact us before sending anything back, as returns we have not arranged cannot be accepted.

Damaged or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us straight away at hushlytape@gmail.com and we will make it right.

Items we cannot return

For hygiene reasons, opened or used mouth tape and nasal strips cannot be returned. We also cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to exchange an item is to return it and place a new order once your return is accepted.

Refunds

Once we receive and check your return, we will let you know if it is approved. Approved refunds go back to your original payment method within 10 business days, although bank processing times can vary. If 15 business days have passed since approval and you have not received your refund, please email us at hushlytape@gmail.com.

EU customers

If your order is shipped to the European Union, you can cancel or return it within 14 days for any reason, as long as items are unused and in their original packaging with proof of purchase.